## PureCloud Bespeak #### Andrew Moore, James Egg, Xander Dumaine

## be·speak \bi-ˈspēk, bē-\ - #### To engage - #### To reserve in advance - #### To create especially for one individual

## Software is about People.

## People are engaged with great Experiences.

## Experiences are crafted on the PureCloud Platform.

## Today: - #### Embed web chat or share - #### Call a phone number - #### *Tell customers how to contact you*

## Tomorrow: - #### Config driven, dynamic experience - #### Seamless web chat, screen share, co-browse, video chat - #### Self-service callbacks - #### Click-to-call (customer facing WebRTC) - #### *Customers choose the experience*

## Deliverables: - #### Self-Service Callbacks - #### Easy ACD Routed Video - #### An intuitive experience configuration - #### A developer tool for designing the experience - #### A developer tool for testing the experience - #### Click-to-call (almost)

## Customer Experience First Some of these features aren't in high demand because traditionally, they're hard.

## Customer Experience First Imagine if companies knew just how easy it is to offer self-service callbacks, video chat, and screen share.

## Customer Experience First Imagine if we offered the experiences that customers want, not the ones companies prescribe.